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Appointment Scheduling Made Easier.
“Affinitiv has had an impact in efficiency with marketing and with our service scheduler. It has made us more efficient with getting emails out on time and making sure our customers know about our specials for the month. Book is easy to use for our employees and for customers which is what we look for the most." - Marketing Manager | Mike Savoie Volkswagen of Troy
Online Customer Appointment Scheduling (OCAS)
Details:
User-friendly online scheduling tool that is accessible 24/7 and proven to take 3 minutes or less.
Access to vehicle service history, maintenance reminders, and more through a personalized portal.
Leverage first and next appointment setting features for a seamless customer experience.
OEM and dealer service recommendations.
Shop Loading and Skill Group Optimization
Details:
Access to shop efficiency with detailed reporting.
Automatic routing appointment features, including matching jobs to the right technician teams.
View weekly availability to ensure accurate promise times and increased shop throughput.
Capacity Management
Details:
Robust capacity planning.
Daily, weekly, and monthly overviews of all upcoming appointments and comprehensive advisor scheduling.
Built-in capacity controls to prevent overbooking for all Book users in real time.
